Reconstructing Clinical Communication Culture: A Systemic Strategy for Hospital Reform

Reconstructing Clinical Communication Culture: A Systemic Strategy for Hospital Reform offers a critical exploration of clinical communication challenges in hospitals and their impact on the quality of healthcare services. Drawing from real-world conditions—including the case of Timor-Leste—the book examines ethical dilemmas, work fatigue, and organizational culture that shape interactions between healthcare professionals and patients. Integrating perspectives from industrial-organizational psychology, hospital management, and transformational leadership, it proposes systemic reform strategies such as reshaping managerial mindsets, redesigning empathy-driven communication policies, and strengthening training and supervisory models. Supported by implementation frameworks, case studies, and evaluation indicators, this book serves as a strategic guide for hospital leaders, healthcare professionals, academics, and policymakers seeking to build a professional, humane, and sustainable communication culture in modern healthcare systems.